So Freakn Upset!

[whocarez]

i have a bone to pick with meguiar's internet store!

i ordered the backing plate for my buffer and its' going to take another WEEK to be delievered???? i thought meguair was based in irvine? but item is being shipped from kentucky? what gives?

i know this is just ramdom b*tching, but i am so upset.... i was getting all ready to work on my car this weekend, and i get this news!

I'm never going to order from Meguriar's again! unless they change their shipping policy anyways!


ARGGGGGGGGGGGGG!!!!!!!!!!!

[whocarez]

i forgot to add, i ordered my stuff on the 29th of june.

:mad:

[Mike Phillips]

Hi whocarez,

Meguiar's is located in Irvine, CA but our warehouse has recently moved to Tennesse.

I suggest you call our Customer Care Hotline and speak with one of our Reps about your shipping issue. Here's the number,

1-800-347-5700

Mike

[whocarez]

thanks for the quick reply mike, i did call the cs number, but the person who answered appeared pretty apathetic. since the item was shipped out today, or going to be anyway, can't do much about it. i just wished meguiar would have stated the item was on backorder and it would take some time to send it. If that was the case i would have purchased the shipping upgrade, or purchased it somewhere else.

[Vandelete]

well I think it can always happen that it takes a time longer to deliver... but that doesn`t mean that they have to change poilicies. Maybe they haven't that article on stock right now because they were all sold out...

I understand your upsetness but please a little patience for the delivery. How many people do you think that order on one day @ meguiar's offices and the online store.. from there on i guess the order will be passed on to the nearest sub location in your neigborhood or state, and that is gonna take little time extra in advance...
but what i do know is that I apprecieate the service that they let you know that it's gonna take a little longer, most company`s don't do that and let the customers just wait...

try to see it in that way for a second.. :)

well i hope I could explain a few things to yah!

and much luck in the future:)

[Mike Phillips]

I'm real sorry for this incident. I'll forward this to Tom McDonald and Customer care.

Mike

[whocarez]

yeah, i know that it is unfair of me to react this way, and seems a bit childish... i guess i'm just disappointed more than anything. don't get me wrong, i understand meguiars' must get ALOT of buiness and it may be hard to keep track of things, but inventory is and should be one of the top pirorities in a company.

i just thought it would be a good policy to explain what items were shipped and what items were not. i guess i didn't explain my situation correctly. i ordered 3 items and i only recieved 2. that would not have been a big deal if it was something like wax, but it was the ...... ak... here goes more ranting again.

either way, i'm just ganna shutup now and wait. =)

thanks for listening.

[foris2]

whocarez - Sorry to hear about you shipping dificulty. Surely there has got to be a Meguiar's distributor in LA. I get all of my Meguiar's products, pads etc. from my local distributor which is less than 5 miles from my house. Good Luck!
:wall:

[scrub]

I too have had issues with cust serv not mentioning products on back order..

[6318]

You should have gotten an invoice with your confirmation order email that tells you what was shipped and what was on backorder...?

[ScottS]

Just got my order... no backing plate either (nor last touch spray bottle).

Not a huge issue, but, since I ordered over the phone, I'm surprised I was not told it was on backorder.

Secondly, a minor issue is that the packing slip gives no indication when I might receive the order, only that it was not shipped.