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Recent experience with Gold Class Rich Leather Cleaner & Conditioner G17914

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  • Recent experience with Gold Class Rich Leather Cleaner & Conditioner G17914

    I love the Meguiars Gold Class leather cleaners and conditioners.
    They work well, keep leather in good shape, leave a wonderful leathery scent and are reasonably priced.
    Always come back for them after trying so many leather products.


    This month, I bought 2 bottles in 2 separate orders from Autogeek.
    To my surprise, both of them leaked half of the contents and left a mess in the carton box.


    Wiped them clean and gave them a very good shake, hoping to see where the leak was.
    This time the inside of transparent cap were covered in the clear lotion:
    The bottles were fine, the pump is the root cause.

    Attached below is a comparison of my first bottle of Gold Class G17914 pump and the new G17914 bump.
    The one marked NEW is the old bottle.



    Explanation:
    In the new version, the pump head is thinner, narrower than before.
    Contents are leaking through the "bottle outlet" (Marked by 2 red ^ in photo. Or how do you call that?).
    Give the bottles a light squeeze confirmed this.
    For comparison, the pump is bigger in the old bottle, and cover the "outlet". There was no leak and more comfortable to use too.

    Suggestion:
    May I therefore suggest Meguiar's to consider changing back to the old pump head, or improve the seal around bottle outlet.
    Otherwise your users may need to clean their face after giving your product a good Shake.
    Dennis
    Nissan Fuga | 日產 風雅 | 日産 フーガ

  • #2
    Re: Recent experience with Gold Class Rich Leather Cleaner & Conditioner G17914

    Hi PPld,

    First, we are sorry to hear about your trouble. Second, thank you for taking the time to write up this detailed thread. This is good feedback and I have just documented internally. This may have been a random incident because we have not had any feedback regarding problems with the packaging of this product. Third, we would encourage you to make the distributor you purchased the product from aware of the problem you have also, so a proper refund or replacement can be arranged. We would be happy to help, but are limited since you are located in Hong Kong & we are in US.

    Feel free to contact me with any questions.
    Nick Winn
    Product & Training Specialist | Meguiar's Online Forum Administrator
    Meguiar's Inc.
    Irvine, CA
    nawinn@meguiars.com

    Comment


    • #3
      Re: Recent experience with Gold Class Rich Leather Cleaner & Conditioner G17914

      Hello Nick,

      Thanks for the tips. Meguiars have really good customer service and they stand behind their products. Not many companies do that nowadays!
      I will send you an email later today. Have a nice week end and no hurry.
      Dennis
      Nissan Fuga | 日產 風雅 | 日産 フーガ

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