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Meguiar's Stands Behind Its Product

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  • Meguiar's Stands Behind Its Product

    Earlier in the year, I purchased a gallon of Meguiar's Gold Class Car Wash Shampoo & Conditioner. The stuff suds like crazy, which was the hot button that compelled me to purchase it.

    As the summer progressed, I noticed I was getting less and less suds. I ultimately sent an email to Meguiar's explaining the problem and dissatisfaction. I also mentioned that I stored the product in the garage and that summer temps would be sustained in the 90 - 100 range.

    It is important to note that there is no notification on the packaging to store the product in a cool environment

    However, Meguiar's suggested that I do so and promptly sent me a new gallon of Gold Class.

    One thing I have noticed between the two is that the old bottle had lost much of its viscosity. The new one has a viscosity like thick syrup, while the old bottle has a viscosity more like liquid Joy. I don't know if that is a function of the garage heat or the fact that the produce is about 8 months old. Either way, I now store the new product -- as well as my other detailing products inside.

    As for Meguiar's...it probably cost them more to UPS me a new gallon than if I'd purchased one at WalMart. Their Customer Service rates pretty high in my book.

    Tom

  • #2
    I have ALWAYS been impressed with the Meguiar's Customer Service Dept. They have always treated me well when I had questions or concerns and this is one of the many reasons I am a loyal Meguiar's user. Thanks Meguiar's!!
    2003 Mach 1
    Azure Blue
    5 speed/IUP
    2007 Tacoma DC 4x4 TRD Off-Road
    KY Horsepower

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    • #3
      Originally posted by MattN03
      I have ALWAYS been impressed with the Meguiar's Customer Service Dept. They have always treated me well when I had questions or concerns and this is one of the many reasons I am a loyal Meguiar's user. Thanks Meguiar's!!


      That is one reason I continue to buy only Meguiars as well.
      Brandon

      2007 Black Chevy Avalanche

      My Albums: Avalanche
      Meguiars Online Acronyms - Meguiars Product List....

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      • #4
        i would have to second that statement. i love it!!! great job megs team!
        rollin 22's

        www.fordexplorer.net

        www.cardomain.com/id/explore_02xlt

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        • #5
          Evening all,

          Here's hoping that Meguiar's UK are the same..............I expect they will be

          Bryan

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