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Hey guys,
So a few days ago I ordered an item from Autogeek. Aside from the initial order confirmation, I have never received anything in email from Autogeek. When I emailed them for a tracking number, I received a reply a day later indicating that the product I've ordered are currently out of stock, and that the anticipated shipping date would be Wednesday of next week. Because the order is taking longer than anticipated, I decided to grab something else from elsewhere. Alas I am cancelling my order. I sent Penny from Autogeek an email to cancel my order, but did not have a confirmation on that. My credit card has already been charged for the order.
Today, I decided to call them during their office hours to cancel my order, but the department I wished to speak to was not available (Penny at Autogeek was not at her desk during the office hours, and the live chat line was offline hours before their official closing time). So I go onto Autogeek's website and sent them an online message on their website to have the order cancelled.
I tried to look on Autogeek's FAQ's for an order cancellation procedure, but did not find one. I found their return and exchange policies, but nothing on order cancellation. Is it possible to cancel an order at Autogeek? The item has not been shipped yet and will not be until later next week. My credit card has already been charged.
Unwilling to risk Autogeek ignoring my order cancellation request, I just called my credit card company to ask if they could block the transaction on the basis that the item was not in stock. Unfortunately, the calling center for the credit card is currently closed.
What should I do?
Thanks.
So a few days ago I ordered an item from Autogeek. Aside from the initial order confirmation, I have never received anything in email from Autogeek. When I emailed them for a tracking number, I received a reply a day later indicating that the product I've ordered are currently out of stock, and that the anticipated shipping date would be Wednesday of next week. Because the order is taking longer than anticipated, I decided to grab something else from elsewhere. Alas I am cancelling my order. I sent Penny from Autogeek an email to cancel my order, but did not have a confirmation on that. My credit card has already been charged for the order.
Today, I decided to call them during their office hours to cancel my order, but the department I wished to speak to was not available (Penny at Autogeek was not at her desk during the office hours, and the live chat line was offline hours before their official closing time). So I go onto Autogeek's website and sent them an online message on their website to have the order cancelled.
I tried to look on Autogeek's FAQ's for an order cancellation procedure, but did not find one. I found their return and exchange policies, but nothing on order cancellation. Is it possible to cancel an order at Autogeek? The item has not been shipped yet and will not be until later next week. My credit card has already been charged.
Unwilling to risk Autogeek ignoring my order cancellation request, I just called my credit card company to ask if they could block the transaction on the basis that the item was not in stock. Unfortunately, the calling center for the credit card is currently closed.
What should I do?
Thanks.
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