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ScottS
Aug 11th, 2004, 10:39 AM
I changed pads the first time I used my PC and when I went to take the pad off, the velcro came right with it.

Is this common? I tried superglue, but that didn't really cut it. This was literally the first night I used the thing.

C32 AMG
Aug 11th, 2004, 10:44 AM
Originally posted by ScottS
I changed pads the first time I used my PC and when I went to take the pad off, the velcro came right with it.

Is this common? I tried superglue, but that didn't really cut it. This was literally the first night I used the thing.

Material defects or you are taking out the pad from the backing plate too fast.

I peel out the pad very slowly each time after use.

Mike Phillips
Aug 11th, 2004, 10:48 AM
Hi ScottS,

Call Customer Care at 1-800-347-5700 and tell them I sent you and they'll take care of you.

I will also forward this thread to the person who's job it is to oversea this product.

Mike

ScottS
Aug 13th, 2004, 01:34 PM
Wow, that was easy. Thanks Mike!

Also, if you know the right ear to bend, could you suggest that the sales reps on the phone forwarn customers when products are on back order? I've ordered twice over the phone, and each time I didn't find out a product was backordered until after everything else showed up. At least I might be able to find it locally if I know I can't get it when I need it through a phone order. Thanks!

Mike Phillips
Aug 13th, 2004, 03:14 PM
Hi Scott,

I will forward the link to this to the manager of Customer Care. I appreciate your feedback on this issue.

Mike