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Mike Phillips
Sep 2nd, 2010, 06:49 AM
DISO = The Dealership Installed Swirl Option


http://www.autogeekonline.net/gallery/data/742/Horrendous004.jpg

http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif http://meguiarsonline.com/forums/images/smilies/scared.gif

Sad to say but all to often after you're car is "prepped" by the detail shop at some New and Used Car Dealerships, you get what we all call DISO or the Dealer Installed Swirl Option.

Cars with perfectly good paint are machine buffed by a detailer using or rather mis-using a rotary buffer. It's completely possible in the eyes of the detailer that the results they are producing look great! That would be because the product they're using is masking or concealing the swirls they are instilling as they are buffing.

The unsuspecting owner is happy to pick up their bright, shiny car but then after washing the car a few times, the wax or polish begins to wear off and the unsightly swirls show up. I call paint in the condition you see in the before pictures in this thread... horrendous.

The owner is usually distraught and heartbroken at the sight of the horrendous looking paint on their car and at a loss as to how to undo the damage and restore a showroom new finish.


Horror Story
The above scenario is called a "Horror Story" and it's a story that plays out everyday in the dealerships, body shops and detail shops across the land and is at this moment... happening somewhere right now...


How to remove swirls using a Discussion Forum
That's where the Internet and specifically detailing discussion forums like this one, excel in that we can help just about anyone recover from DISO. Simply register (http://www.autogeekonline.net/forum/register.php) with the forum and then share your horror story and our helpful and friendly forum members will go above and beyond the call of duty to see you through to success!

If they can't do it right the first time...
The honest truth is... if the shop that abused your car's paint couldn't do it right the first time... they won't be able to do it right the second time. In most cases if a customer complains the dealership or detail shop or even body shop will offer to detail the car again and the manager will tell the detailer to do whatever it takes to fix the problem, but if the detailer doesn't know how to do it right the first time then they actually don't know how to fix the problem.


Masked and Concealed
Usually what they will do is simply apply more glaze or wax or both till the swirls are masked and concealed again and they feel confident the customer will accept the car. But as soon as the owner starts to wash the car the wax or glaze will wear off the the swirls will become visible again.


More and more doesn't necessarily mean better and better
Even worse, if the detailer buffs it a second time, the same way they buffed it the first time, they will remove even more of your car's thin, precious paint leaving less and less for you to work with to actually correct the problem the right way. Paint is thin so be careful who you let work on your car.


The never ending story...
I cannot count how many times someone has come to the forum sharing their "Horror Story" looking for help. The sad thing is that with all the education and advancements in the detailing world, the problem continues undeterred. There's a lot of reasons for this, enough that I could write an article about all the reasons but suffice to say, the people in charge of the detailing process at most body shops, dealerships and detail shops just don't care... often times the person doing the work cares but the products and tools they use are out of their control.

Luckily, in most cases the swirls can be removed using any of the popular dual action polishers currently on the market and a quality compound or swirl remover. In fact, DA Polishers are so safe and easy to use... even a child can get professional results with just a little bit of training...


It's actually quite easy to get professional results the first time...
For example, my son Rand is 9 years old in the picture of him using a Meguiar's DA Polisher to work on Nate Truman's recreation of the 1966 Batmobile and in the picture on the right he's using the Cyclo polisher to remove swirls out of a Rental Car at one of our Detailing 101 classes.


Photo courtesy of LacViet Photography
http://www.autogeekonline.net/gallery/data/715/medium/RandBuffingBatmobile1.jpghttp://www.autogeekonline.net/gallery/data/715/RandRunningCyclo.jpg



A Real Life Horror Story
Now that you know what DISO is and that it can be removed by just about anyone willing to learn just a few basics of machine polishing, lets move on to a happy ending to a real-life Horror Story!



Here's our "Horror Story" Rob's 2006 Mustang GT Convertible
http://www.autogeekonline.net/gallery/data/742/Horrendous000.jpg

Rob purchased this Mustang from a local dealership withe the DISO already installed at no extra charge.


DISO = Dealer Installed Swirl Option


Here's a few shots taken in the sun. Note how the swirls in the paint closest to the windshield have an almost floating or 3D effect, this is where the term hologram comes from in the context of talking about swirls instilled by a rotary buffer.
http://www.autogeekonline.net/gallery/data/742/Horrendous001.jpg


Here's a section of the above photo cropped out and in full size...
Often times you'll hear or read about "Holograms" or "Buffer Trails". These are both interchangeable terms for Rotary Buffer Swirls.

If you look at the below swirls they almost seem to have a 3D or floating in the paint affect, this is the appearance characteristic from which we get the word hologram.http://www.autogeekonline.net/gallery/data/742/Horrendous011.jpg



Mustangs are beautiful cars but not when the paint shimmers with swirls... the paint is supposed to shimmer with a swirl-free shine....
http://www.autogeekonline.net/gallery/data/742/Horrendous002.jpg


Here's the same car but now we're using the flash from our camera to light up and reveal the horrendous swirls...
http://www.autogeekonline.net/gallery/data/742/Horrendous003.jpg



I don't think I've ever seen a car so swirled out by the mis-use of a rotary buffer...
http://www.autogeekonline.net/gallery/data/742/Horrendous005.jpg


The zillions of swirls in the clear layer makes the paint look hazy and blocks your view of the black paint under the clear top coat. This reduces the darkness of the paint making the true black look gray.
http://www.autogeekonline.net/gallery/data/742/Horrendous006.jpg



In this shot we've actually only buffed out just the passenger side of the hood using just a DA Polisher. After getting some before and after shots we then buffed out the driver's side.
http://www.autogeekonline.net/gallery/data/742/Horrendous007.jpg


Here are the end results...
http://www.autogeekonline.net/gallery/data/742/Horrendous008.jpg

http://www.autogeekonline.net/gallery/data/742/Horrendous009.jpg



And here's Rob, the happy owner in his swirl free black Mustang...
http://www.autogeekonline.net/gallery/data/742/Horrendous010.jpg


The techniques used to remove the swirls are taught at all our Detailing 101 Classes and via our how-to videos and fortified with our in-depth how-to articles.

For more information on how to learn the art of polishing paint join our forum and interact with car and detailing enthusiasts like yourself. It's fun, it's free and you'll make a lot of new friends...

Check out this article too...

The story of 3 H's - Horrendous, Horror Story and Hack Detailers... (http://www.meguiarsonline.com/forums/showthread.php?t=45070)


http://www.autogeekonline.net/forum/images/smilies/xyxthumbs.gif

Ravi_1992
Sep 2nd, 2010, 10:41 AM
That mustang was really prepped well by the dealers eh ? :chuckle1
Mike, what do the dealerships say when people confront them about the holograms and swirls that are all over their cars?

J. A. Michaels
Sep 2nd, 2010, 03:01 PM
This article should be very beneficial to a lot of the newer people entering detailing of there personal vehicles.

It is a shame what the majority of dealerships do to a cars paint.

Another very useful article, Mike. Thanks.

wht4drfa5
Sep 3rd, 2010, 12:07 PM
Is the missing driverside mirror "dealer installed" as well? lol at least the paint is swirl free!! good job

Chris Thompson
Sep 3rd, 2010, 04:40 PM
I started in this work at a Chevy dealership. After I left there, I learned how to do things the right way. I have no confidence in dealership detail centers. We had a truck that the owner asked if the water spots could be taken out of his windows and what does the detail manager do? He sprays wheel acid all over the window to try to remove them!
Story #2, a customer brings back his brand new Corvette with the Monterey Red (with a beautiful flake I might add). The detail manager throws on a wool pad, sets the buffer as high as it will go, smears on rubbing compound and buffs away. Not too bad yet... when he was done, not only did he not get the original scratch out, but he did not follow up with a polish or even a cleaner wax to remove all of the swirls he just put in.
As you can see, this guy really isn't too bright.
To top it all off, I asked him a question. I was new to this business and was not sure so I asked him what he thought of products Meguiars made. "They're nothing but (insert a four letter word for doo doo here)"
After all of this, I can confidently say that you could not pay me to take my vehicle to a dealer to get "detailed".

rescuenut10
Nov 13th, 2010, 09:02 PM
Nice write up. Very nice job. Those swirls were ugly. You could follow every wrong movement done across the hood.

Mike Phillips
Nov 23rd, 2010, 02:06 PM
Is the missing driverside mirror "dealer installed" as well? lol at least the paint is swirl free!! good job

There was "Paint Transfer" from where the car was hit and the mirror knocked off..

I took before and after pictures of the Paint Transfer, then removed it and wrote a how-to article on how to remove paint transfer. Then I buffed out the rest of the car.

After I turned the car back over to the owner with the paint transfer removed, he had a new mirror installed.

Just a matter of doing the steps in the right order...

:)

TJPark01
Feb 9th, 2011, 01:23 PM
Just a matter of doing the steps in the right order...

:)
Mike:
What pad and product combination did you use on the Mustang with the DA?

Slicer
Feb 14th, 2011, 10:51 PM
I feel that Mustangs pain, luckily mine wasn't as bad. Just water marks, swirls and a wax build up around the third tail light that made it look like a first grader glued it in.

Albert87
Mar 29th, 2011, 09:58 AM
you guys talk about Dealer Detaling how about Detailers that care more about the bucks then the result? and really like the 40% discount they get from a supplyer that been on the market for 3 years! and Well if you ask me goes for the Most agressive/fasted results

i work for such a company and it hurts every day to see those beutiful cars come in and goes away worse the they came in >.>
thats my reason i try to convince my boss to work with meguiars 3m!
but is aid he works with System as it called. for 3 years and that I dont have to experience to tell him wat is right? at least i can get my customers cars like a mirror and 100% defect free! i He cant and just keeps holding he does :S (by waxing the holograms away sure you can for 2 weeks or so) mine 96 VW mk3 looks brand new sicne the first time a meguiars product tuched it! ultimate compound followd by DCstp1 and NXT 2.0 be he still rerfuses toe blieve how good meguiars is and prises system to heaven :S

Really a company tha tis startes fro 1901 is worse then a few years old company??
and mine car is not good!!



Wha tis wrong here xD?!!!

i love DIY detaling and A1 car cleaning in my home country! meguiars should thanks them for giving us dutch people such good cars back with there equally good products!

and send my work a letter to brighten up xD! and get smart!

but we all know that mustang gots his name and reputation in order ;)
now here in holland to~~!

billd55
Jun 1st, 2011, 10:28 AM
My question is why these detailers see the need to put a polisher on a new car like this in the first place? Also, why dealerships continue to allow this practice to continue,
and hire these detailers in the first place?

Markus Kleis
Jun 1st, 2011, 10:45 AM
My question is why these detailers see the need to put a polisher on a new car like this in the first place? Also, why dealerships continue to allow this practice to continue,
and hire these detailers in the first place?

In my experience, it's sheer ignorance on the part of the dealerships and their management. They don't understand detailing, the skill or time it takes. They just want fast work...and that is all they are willing to pay for.

Murr1525
Jun 1st, 2011, 11:08 AM
Many dealers also just have an automatic car wash with spinning brushes to wash the cars, if not the kids with rags scenario, to add in swirls..

ckessler960
Oct 13th, 2011, 12:08 PM
Unfortunately for the owner of this tahoe, I think it beats your buddy's mustang as the all time worst DISO. I took this pic just a few weeks ago at the 2011 Petit Le Mans at road Atlanta. When I saw this car i just started laughing, This Swirl job is almost borderline done on purpose, unless the idiot did it night in the complete dark. Either the way, I got a kick out of it & I'm sure someone else will too


http://i109.photobucket.com/albums/n60/ckessler960/SwirledTahoe.jpg (http://<a href=)

Michael Stoops
Oct 13th, 2011, 01:37 PM
ckessler960, we have three things to say here:

we removed your posts where you had the issue getting the image to display and combined your comments with the picture
the DISO on that truck are just spectacular!
you were at Petit Le Mans!!! You lucky dog you..... some of us had to watch it live online, but it was well worth it. Always an awesome race!!

davey g-force
Oct 16th, 2011, 05:35 PM
Unfortunately for the owner of this tahoe, I think it beats your buddy's mustang as the all time worst DISO. I took this pic just a few weeks ago at the 2011 Petit Le Mans at road Atlanta. When I saw this car i just started laughing, This Swirl job is almost borderline done on purpose, unless the idiot did it night in the complete dark. Either the way, I got a kick out of it & I'm sure someone else will too


http://i109.photobucket.com/albums/n60/ckessler960/SwirledTahoe.jpg (http://<a href=)

Holy ---- that thing is horrendous!!

BillE
Oct 17th, 2011, 03:31 AM
Is it just me or do those trails/swirls on the rear panel kinda look like 'ghost flames' (gone BAD)?

That 'thing' is just wrong.

Bill

imz4n
Dec 12th, 2012, 04:27 PM
DISO is about 1/3 of my work and the dealership will not hire me. So I guess I just keep charging the higher rate.

Selectchoice
Dec 12th, 2012, 08:21 PM
DISO is about 1/3 of my work and the dealership will not hire me. So I guess I just keep charging the higher rate.

If they're contributing to 1/3 of your work, then I'd say they are hiring you. In a round about way...

wesleyoh
Apr 8th, 2013, 04:22 AM
I have a problem with my newly painted car. 3 weeks ago, my car got a respray as the paint had bubbles on the roof. They took 2 weeks to complete the job. When receiving the car, i noticed that the paint sink inwards and created many holes all over the car.

So I send my car back to the workshop and they told me that they will fix it. 3 days later, I collected my car and the paint job seems good. However I always wanted to check the real condition of the paint once I reach home. There were lots of oil on the paint and I took quick detailer to wipe clean the surface. Soon I realize there were lots of swirls and got worried that it could be me inducing the swirls.

But i got suspicious that they might be using glaze to hide the swirls. I took swirl X to remove the oil on the car paint and true enough, I not only see swirls all over the car but also very bad scratches. I was flabbergasted and deeply upset.</SPAN>

I need some advice here. The workshop has agreed to give me a full refund as I told them that they are wasting my time. </SPAN>

I suspect that the scratches might be caused by machine rotary buffer to reduce the initial holes. I am thinking of using my DA + UC to remove the scratches. However Im just scared to remove too much clear coat as they might have already remove some during buffing. </SPAN>

Post 2 pictures below.</SPAN>

https://lh4.googleusercontent.com/-OJpZCS0IIB0/UWJvxvgIDJI/AAAAAAAA4po/vGA5w5t7k_4/s829/20130407_232509.jpg

https://lh6.googleusercontent.com/-62b2Fb6L2UI/UWJxyPKsFxI/AAAAAAAA4p4/cuqiKqK8ptE/s829/20130407_232555.jpg

DeepShineDetailing
Apr 8th, 2013, 11:39 AM
Looks like they did not remove all of the wet sanding scratches. Makes sense as it looks close to an edge and they were probably worried of burning it. If it is indeed wet sanding marks, they can be removed.

kkarasch
Apr 8th, 2013, 12:37 PM
I saw a brand new black Audi S4 at the beach this weekend with this option installed. I vomited in my mouth a little.

wesleyoh
Apr 8th, 2013, 09:59 PM
i tried using UC + yellow pad and the scratches took a long time to remove. I thought fresh paint are softer and easier to remove.

wesleyoh
Apr 9th, 2013, 09:24 PM
after many many hours. finally removed all scratches and swirls.!!!


https://lh4.googleusercontent.com/-Epax7hyNqq0/UWTz-MQAwRI/AAAAAAAA4qI/ch11zlZzRsI/s902/20130410_023811.jpg


https://lh4.googleusercontent.com/-OIGbj_y5Y-A/UWT0CNhuEuI/AAAAAAAA4qQ/zW6g5HYJvhU/s902/20130410_024503.jpg

davey g-force
Apr 9th, 2013, 10:03 PM
^^ :db:

PureArt
May 25th, 2013, 10:58 AM
Good job, you did it all by hand?