M21 Synthetic Sealant & G127 NXT Generation Tech Wax
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Thread: M21 Synthetic Sealant & G127 NXT Generation Tech Wax

          
  1. #1
    Director of Global Training, Events & Consumer Relations Mike Pennington's Avatar
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    M21 Synthetic Sealant & G127 NXT Generation Tech Wax

    In reference to the following thread...

    Surface comes out streaky and oily


    We would like to start by thanking you for your input and comments.

    A variety of issues have been brought up in this thread about M21 Synthetic Sealant and G127 NXT Generation Tech Wax. These two premium products have similarities and differences. Both are born out of similar polymer technology.

    Key team members from Meguiar's Management, Research & Development, Training, and Marketing have been monitoring and discussing these comments internally.

    After watching this thread continue to grow, we called a meeting to ensure we were not overlooking any type of performance issues with Synthetic Sealant and Tech Wax.

    The comments in this thread hover around 3 central themes; (1) application & residue removal experience, (2) appearance issues of the product (in the bottle), and (3) positive raves about Synthetic Sealant and Tech Wax.

    (1) Application & residue removal experience (Streakiness, blotchiness, and difficult residue wipe off)

    After studying the thread, doing extensive lab experiments, and conducting field testing, we can make the following statements.

    Much of this streakiness and blotchiness can be attributed to the inconsistent batch of product. (Thus our eagerness to get replacement product in your hands.) Again, please contact our Customer Care Center for replacement.

    Some instances of streakiness and blotchiness have to do with many other variables that impact the performance of Synthetic Sealant and Tech Wax, as well as with all paint care products.

    For example…

    • 1) Application method
      2) Humidity
      3) Temperature (ambient and surface)
      4) Thickness of application coat
      5) Type of paint finishes
      a. Non-catalyzed
      b. Catalyzed
      c. Basecoat / clearcoat
      d. Single stage
      e. High VOC
      f. Low VOC
      g. SRC (Scratch Resistant Clears)
      h. Powder coated clears
      i. Fluorinated clears
      6) Condition of the paint finish
      7) Other products previously applied on the paint


    Imagine trying to dial in polymer chemistry that delivers deep dark color and high durable gloss…and…has fast cure rate and wipe off in the following climates…
    • Hot and wet
      Hot and dry
      Cold and wet
      Cold and dry


    The fact is, Meguiar’s makes awesome products, that said, we are not aware of any product that will work perfectly for everyone, on every car, 100% of the time.

    So what do I do if I experience this streakiness/blotchiness problem?

    Here are a few solutions and guidelines that should work for you…
    • • Wipe with a slightly damp microfiber towel followed by a dry one
      • Apply a very thin even coat of product
      • Wipe off one panel at a time as you go
      • In humid climate, avoid loading up the paint with too much polish in the preparation for wax
      • Go to a paste wax, or another liquid wax that may have other application characteristics that might suit your needs better


    Should these solutions not work for you, please contact us. We would like the opportunity to explore your particular situation.

    (2) Appearance of the product (in the bottle)

    Regarding product separation (and not shaking back into a creamy liquid), lumpy or grainy texture, and thinner viscosity… this is clearly not the intended look and feel for our premium products. We can tie these comments directly to an inconsistent batch issue we had months ago. Though we took measures quickly with our inventory, it is unknown exactly how much of this product got into users hands. On June 28, Mike Phillips posted an invitation (that still stands) to anyone who has had less than desired results with Synthetic Sealant or Tech Wax to please contact our Customer Care Center at 800-347-5700 immediately for a resolution. We will exchange your product, provide an alternative product, or refund your money. Please do not continue to use product that looks this way. Contact us so we can make it right.

    (3) Positive raves about Synthetic Sealant and Tech Wax

    With the overall success of M21 Synthetic Sealant…we continue to get exciting feedback from users on M21 Synthetic Sealant performance and results. June 2006 was our best global sales month since the launch of this item! This statement is certainly not meant to discount anyone who has had less than desired results with the product (one product can not satisfy all people all of the time on all cars…we all know this) …but we mean to give a nod to the “big picture” perspective.

    Since it’s launch in 2004, NXT Generation Tech Wax has been in the top selling and top rated waxes on a consistent basis. The product raised the bar to results never before achieved with polymer technology!

    Once again, we would like to express our sincere thanks for your input and comments.


    Mike
    Last edited by Mike Pennington; Jul 20th, 2006 at 01:46 PM.
    Mike Pennington
    Director of Global Training, Events and Consumer Relations
    Meguiar's, Inc.
    800-854-8073
    mpennington@meguiars.com

  2. #2
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    thanks for posting this mike!

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    Registered Member SDLexus's Avatar
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    Thanks for the information. Does the "bad batch" theory also explain the water beads (sweating?) that sometimes separate from M21 during application? It mostly occurs during hand application when I try to get in the creases of the body lines or I apply a bit more pressure than usual, but I've also had it occur during machine (PC) application as well. I can usually reincorporate the beads back into the produce by swiping over them lightly but the ones that I miss take a bit of elbow grease to buff out once the product is ready for removal.

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    I just got finished reading almost every post on the other thread. Well I guess I've been fortunate though, cuz I've used NXT paste, NXT Liquid, and a sample of M21 which I've been testing out to see if I like it. And I've had absolutely no application, drying, removing, or appearance problems with any of those products. They've all worked very well for me.
    And I'm looking forward to buying that new 16 oz once I'm out of M21.

  5. #5
    Registered Member bullet1's Avatar
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    I appreciate the thorough post, and the excellent customer service that Meguiar's provides. I called and submitted my receipt for a warranty replacement of my M2164. Hopefully the new one won't have the separation problems that this one had.
    -Brian
    2007 Obsidian Black IS350

  6. #6
    Registered Member sneek's Avatar
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    Originally posted by SDLexus
    Thanks for the information. Does the "bad batch" theory also explain the water beads (sweating?) that sometimes separate from M21 during application? It mostly occurs during hand application when I try to get in the creases of the body lines or I apply a bit more pressure than usual, but I've also had it occur during machine (PC) application as well. I can usually reincorporate the beads back into the produce by swiping over them lightly but the ones that I miss take a bit of elbow grease to buff out once the product is ready for removal.
    Was the surface that you applied it to cool to the touch? The reason I ask is because I applied it in the sun (i was curious) and when it touched the surface it seperated.

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    Registered Member TKDDAD's Avatar
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    Thanks Mike....this is a great response and symbolic of why Meguiars is #1....
    Bill Poirier
    West Seneca, NY 14224

    "until you can afford a great car, always strive for a great looking car"

  8. #8
    Registered Member 35th Anniversary SS's Avatar
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    Originally posted by SDLexus
    Thanks for the information. Does the "bad batch" theory also explain the water beads (sweating?) that sometimes separate from M21 during application? It mostly occurs during hand application when I try to get in the creases of the body lines or I apply a bit more pressure than usual, but I've also had it occur during machine (PC) application as well. I can usually reincorporate the beads back into the produce by swiping over them lightly but the ones that I miss take a bit of elbow grease to buff out once the product is ready for removal.
    Good Q... mine did the same and I did get the blotchy results.

    I would also like to say thanks to Mike for this post. Its nice to see this being addressed.
    ----------02' 35th Anv. Limited Edition SS----------
    561rwhp/541rwtq, M6, T-Tops, SLP option car, 1 of 1,037.
    --| TUNED BY FORCEFED PERFORMANCE | Mods: Boost.
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  9. #9
    Registered Member SDLexus's Avatar
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    Originally posted by sneek
    Was the surface that you applied it to cool to the touch? The reason I ask is because I applied it in the sun (i was curious) and when it touched the surface it seperated.
    Yes, surface was cool to the touch. I always pull the car into the garage when I polish or apply wax as I don't want any airborne pollutants falling on the paint as I'm polishing or waxing.

  10. #10
    Registered Member jmakado's Avatar
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    Mike's post is the reason that I am a 100% Meg's user. Try finding that type of service from anyone anywhere these days. Doesn't happen.

    As far as the M21 and NXT problems. I use both in a variety of conditions and never have problems with either.
    Jason

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