Difficulty with Detail Day's Order June 22

[CEngen]

Hi, I attended my second detail day class on July 22 with the C3 Club (MINI Coopers) at your offices in Irvine.

I was again very pleased with the class instruction, tech tips, and food. Thank you!

Unfortunately this time for some unknown reason, I had a couple of issues with an order I placed while there. I really wish I had written out the order twice, so I could have kept a copy of what I gave Meguairs.

After receiving my order with no backorderd items, I knew one item should have been there. So I called and Jorge was kind enough to email me my Invoice. He also explained that the bucket 'skirt' thing that holds all the products, around a bucket had been discontinued. so that explains that one. Yesterday afternoon however, I detailed my car and noticed that your incredible glass cleaner was also not included in my order.

I could be mistaken, but I could swear that I had ordered that particular product, as I have known for some time how good it is.

Can someone please research my order by locating my original handwritten sheet. I am not convinced I received everything I ask to.

Thank you,

Charles Engen
Simi Valley, CA

[Mike Phillips]

Hi Charles,

I'll forward the link to this thread to Customer Care and someone will be in contact with you quickly.

[Tim Larson]

Dear Charles,

I was able to find your actual hand written order that was placed at the detailing class on July 22nd in our files. However, I did not see the glass cleaner you mentioned on the order. If you like You can give me a call in our call center and I can fax you a copy of the original order you wrote out. I would also be happy to go over the items with you.

I hope this helps you out and clears things up.

[CEngen]

Thanks for quick reply

Mike and Tim...

Okay, I guess I just screwed up... You guys have so many good products that I must have missed the one I wanted most!

I will call Tim later today to place an order for the glass cleaner.

Thank you for being so pro-active, and having such a great website, and communication methods... oh, yea, did I forget to mention the great products...

- Charlie

[CEngen]

by the way...

good thing I said I 'could' swear....

I would have been wrong!

[Mike Phillips]

Meguiar's Customer Care is the best in this industry!

Thanks Tim!