Thanks Meguiar's for Excellent Customer Service
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  1. #1
    Meguiars-4-Me Totoland Mach's Avatar
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    Thanks Meguiar's for Excellent Customer Service

    Recently, I had a problem with a shipment from Meguiar's. After posting some info here, I called them and spoke to Jose's supervisor Richard....WHAT GREAT RESPONSE! Meguiar's saw fit to reproduce my order + a few extra goodies for making up the lost shipment.

    Companies such as this deserve public recognition for above-and-beyond the norm in customer service.

    Thanks Lynn, Jose, Richard, and the Meguiar's Team.

    I appreciate it very much

    See Ya From Toto Land.

    Card carrying Wax-aholic

  2. #2
    Registered Member Mike Phillips's Avatar
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    Hi Totoland Mach,

    Thank you for posting your positive feedback. The day you posted this I shared it with the Manager for Customer Care. I think it's important for people to hear positive feedback, the Lord knows we usually hear our share of negative feedback. They're both important, especially when there's balance!

    Thank you for taking the time to share your thoughts.

    Mike and everyone at Meguiar's!

    Mike
    Mike Phillips
    Office: 800-869-3011 x206
    Mike.Phillips@Autogeek.net
    "Find something you like and use it often"

  3. #3
    Meguiars-4-Me Totoland Mach's Avatar
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    No problem Mike: As a sales rep for 30 years, I always appreciate good customer service. And, it should be pointed out. Years ago, I was a District Manager for Harley-Davidson (back in those awful-quality AMF days) and learned a ton about customer service.

    See Ya...oh, one last note: are you folks ever going to have the NXT metal polish? Thought I'd ask.
    Card carrying Wax-aholic

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