DISO = The Dealership Installed Swirl Option
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  1. #1
    Registered Member Mike Phillips's Avatar
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    DISO = The Dealership Installed Swirl Option

    DISO = The Dealership Installed Swirl Option






    Sad to say but all to often after you're car is "prepped" by the detail shop at some New and Used Car Dealerships, you get what we all call DISO or the Dealer Installed Swirl Option.

    Cars with perfectly good paint are machine buffed by a detailer using or rather mis-using a rotary buffer. It's completely possible in the eyes of the detailer that the results they are producing look great! That would be because the product they're using is masking or concealing the swirls they are instilling as they are buffing.

    The unsuspecting owner is happy to pick up their bright, shiny car but then after washing the car a few times, the wax or polish begins to wear off and the unsightly swirls show up. I call paint in the condition you see in the before pictures in this thread... horrendous.

    The owner is usually distraught and heartbroken at the sight of the horrendous looking paint on their car and at a loss as to how to undo the damage and restore a showroom new finish.


    Horror Story
    The above scenario is called a "Horror Story" and it's a story that plays out everyday in the dealerships, body shops and detail shops across the land and is at this moment... happening somewhere right now...


    How to remove swirls using a Discussion Forum
    That's where the Internet and specifically detailing discussion forums like this one, excel in that we can help just about anyone recover from DISO. Simply register with the forum and then share your horror story and our helpful and friendly forum members will go above and beyond the call of duty to see you through to success!

    If they can't do it right the first time...
    The honest truth is... if the shop that abused your car's paint couldn't do it right the first time... they won't be able to do it right the second time. In most cases if a customer complains the dealership or detail shop or even body shop will offer to detail the car again and the manager will tell the detailer to do whatever it takes to fix the problem, but if the detailer doesn't know how to do it right the first time then they actually don't know how to fix the problem.


    Masked and Concealed
    Usually what they will do is simply apply more glaze or wax or both till the swirls are masked and concealed again and they feel confident the customer will accept the car. But as soon as the owner starts to wash the car the wax or glaze will wear off the the swirls will become visible again.


    More and more doesn't necessarily mean better and better
    Even worse, if the detailer buffs it a second time, the same way they buffed it the first time, they will remove even more of your car's thin, precious paint leaving less and less for you to work with to actually correct the problem the right way. Paint is thin so be careful who you let work on your car.


    The never ending story...
    I cannot count how many times someone has come to the forum sharing their "Horror Story" looking for help. The sad thing is that with all the education and advancements in the detailing world, the problem continues undeterred. There's a lot of reasons for this, enough that I could write an article about all the reasons but suffice to say, the people in charge of the detailing process at most body shops, dealerships and detail shops just don't care... often times the person doing the work cares but the products and tools they use are out of their control.

    Luckily, in most cases the swirls can be removed using any of the popular dual action polishers currently on the market and a quality compound or swirl remover. In fact, DA Polishers are so safe and easy to use... even a child can get professional results with just a little bit of training...


    It's actually quite easy to get professional results the first time...
    For example, my son Rand is 9 years old in the picture of him using a Meguiar's DA Polisher to work on Nate Truman's recreation of the 1966 Batmobile and in the picture on the right he's using the Cyclo polisher to remove swirls out of a Rental Car at one of our Detailing 101 classes.


    Photo courtesy of LacViet Photography




    A Real Life Horror Story
    Now that you know what DISO is and that it can be removed by just about anyone willing to learn just a few basics of machine polishing, lets move on to a happy ending to a real-life Horror Story!



    Here's our "Horror Story" Rob's 2006 Mustang GT Convertible


    Rob purchased this Mustang from a local dealership withe the DISO already installed at no extra charge.


    DISO = Dealer Installed Swirl Option


    Here's a few shots taken in the sun. Note how the swirls in the paint closest to the windshield have an almost floating or 3D effect, this is where the term hologram comes from in the context of talking about swirls instilled by a rotary buffer.



    Here's a section of the above photo cropped out and in full size...
    Often times you'll hear or read about "Holograms" or "Buffer Trails". These are both interchangeable terms for Rotary Buffer Swirls.

    If you look at the below swirls they almost seem to have a 3D or floating in the paint affect, this is the appearance characteristic from which we get the word hologram.



    Mustangs are beautiful cars but not when the paint shimmers with swirls... the paint is supposed to shimmer with a swirl-free shine....



    Here's the same car but now we're using the flash from our camera to light up and reveal the horrendous swirls...




    I don't think I've ever seen a car so swirled out by the mis-use of a rotary buffer...



    The zillions of swirls in the clear layer makes the paint look hazy and blocks your view of the black paint under the clear top coat. This reduces the darkness of the paint making the true black look gray.




    In this shot we've actually only buffed out just the passenger side of the hood using just a DA Polisher. After getting some before and after shots we then buffed out the driver's side.



    Here are the end results...






    And here's Rob, the happy owner in his swirl free black Mustang...



    The techniques used to remove the swirls are taught at all our Detailing 101 Classes and via our how-to videos and fortified with our in-depth how-to articles.

    For more information on how to learn the art of polishing paint join our forum and interact with car and detailing enthusiasts like yourself. It's fun, it's free and you'll make a lot of new friends...

    Check out this article too...

    The story of 3 H's - Horrendous, Horror Story and Hack Detailers...


    Mike Phillips
    Office: 800-869-3011 x206
    Mike.Phillips@Autogeek.net
    "Find something you like and use it often"

  2. #2
    Registered Member Ravi_1992's Avatar
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    Re: DISO = The Dealership Installed Swirl Option

    That mustang was really prepped well by the dealers eh ?
    Mike, what do the dealerships say when people confront them about the holograms and swirls that are all over their cars?

  3. #3
    aka: 23jam J. A. Michaels's Avatar
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    Re: DISO = The Dealership Installed Swirl Option

    This article should be very beneficial to a lot of the newer people entering detailing of there personal vehicles.

    It is a shame what the majority of dealerships do to a cars paint.

    Another very useful article, Mike. Thanks.
    quality creates its own demand

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    Registered Member wht4drfa5's Avatar
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    Re: DISO = The Dealership Installed Swirl Option

    Is the missing driverside mirror "dealer installed" as well? lol at least the paint is swirl free!! good job
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    Re: DISO = The Dealership Installed Swirl Option

    I started in this work at a Chevy dealership. After I left there, I learned how to do things the right way. I have no confidence in dealership detail centers. We had a truck that the owner asked if the water spots could be taken out of his windows and what does the detail manager do? He sprays wheel acid all over the window to try to remove them!
    Story #2, a customer brings back his brand new Corvette with the Monterey Red (with a beautiful flake I might add). The detail manager throws on a wool pad, sets the buffer as high as it will go, smears on rubbing compound and buffs away. Not too bad yet... when he was done, not only did he not get the original scratch out, but he did not follow up with a polish or even a cleaner wax to remove all of the swirls he just put in.
    As you can see, this guy really isn't too bright.
    To top it all off, I asked him a question. I was new to this business and was not sure so I asked him what he thought of products Meguiars made. "They're nothing but (insert a four letter word for doo doo here)"
    After all of this, I can confidently say that you could not pay me to take my vehicle to a dealer to get "detailed".
    ChrisThompsonsCustom@gmail.com
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    Re: DISO = The Dealership Installed Swirl Option

    Nice write up. Very nice job. Those swirls were ugly. You could follow every wrong movement done across the hood.

  7. #7
    Registered Member Mike Phillips's Avatar
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    Re: DISO = The Dealership Installed Swirl Option

    Quote Originally Posted by wht4drfa5 View Post
    Is the missing driverside mirror "dealer installed" as well? lol at least the paint is swirl free!! good job
    There was "Paint Transfer" from where the car was hit and the mirror knocked off..

    I took before and after pictures of the Paint Transfer, then removed it and wrote a how-to article on how to remove paint transfer. Then I buffed out the rest of the car.

    After I turned the car back over to the owner with the paint transfer removed, he had a new mirror installed.

    Just a matter of doing the steps in the right order...

    Mike Phillips
    Office: 800-869-3011 x206
    Mike.Phillips@Autogeek.net
    "Find something you like and use it often"

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    Registered Member TJPark01's Avatar
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    Re: DISO = The Dealership Installed Swirl Option

    Quote Originally Posted by Mike Phillips View Post
    Just a matter of doing the steps in the right order...

    Mike:
    What pad and product combination did you use on the Mustang with the DA?
    2011 335i M Sport Coupe
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    Registered Member Slicer's Avatar
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    Re: DISO = The Dealership Installed Swirl Option

    I feel that Mustangs pain, luckily mine wasn't as bad. Just water marks, swirls and a wax build up around the third tail light that made it look like a first grader glued it in.
    If it's idiot proof, I will use it.

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    Re: DISO = The Dealership Installed Swirl Option

    you guys talk about Dealer Detaling how about Detailers that care more about the bucks then the result? and really like the 40% discount they get from a supplyer that been on the market for 3 years! and Well if you ask me goes for the Most agressive/fasted results

    i work for such a company and it hurts every day to see those beutiful cars come in and goes away worse the they came in >.>
    thats my reason i try to convince my boss to work with meguiars 3m!
    but is aid he works with System as it called. for 3 years and that I dont have to experience to tell him wat is right? at least i can get my customers cars like a mirror and 100% defect free! i He cant and just keeps holding he does :S (by waxing the holograms away sure you can for 2 weeks or so) mine 96 VW mk3 looks brand new sicne the first time a meguiars product tuched it! ultimate compound followd by DCstp1 and NXT 2.0 be he still rerfuses toe blieve how good meguiars is and prises system to heaven :S

    Really a company tha tis startes fro 1901 is worse then a few years old company??
    and mine car is not good!!



    Wha tis wrong here xD?!!!

    i love DIY detaling and A1 car cleaning in my home country! meguiars should thanks them for giving us dutch people such good cars back with there equally good products!

    and send my work a letter to brighten up xD! and get smart!

    but we all know that mustang gots his name and reputation in order
    now here in holland to~~!

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