Meguiar's Customer Care Center: advanced hands on training with DA Microfiber System
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  1. #1
    Global Product & Training Spec Michael Stoops's Avatar
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    Meguiar's Customer Care Center: advanced hands on training with DA Microfiber System

    Our Customer Care Center is well known for providing excellent customer service, and that's possible because our guys actually know what they're talking about. They not only get introduced to products prior to release, but they get varying levels of hands on training too. This hands on training is critical when something very new is introduced, so we made sure they were well versed in the new DA Microfiber Correction System. And what better way to have them gain that knowledge than to have them correct a fairly well messed up car, right?

    So, here's what we did - in two groups they were given the run down on the liquids and discs, how to properly prime the pads, speed settings, pressure, arm speed, how to increase cut, etc. All the things that we know our customers will be calling them about. We don't have any scripts in the call center - all the answers provided are based on training, knowledge and first hand experience.

    Here's what we started with:









    So after washing and claying the car we set about correcting the defects with the DA Microfiber Correction System. Here, a cutting disc is attached to a W67DA backing plate on a G110v2.



    The initial application of D300 Compound:



    After spreading it on the paint for a minute or so, the disc still has "empty" areas, so we applied a bit more compound in order to fully prime the disc.





    The disc is then run on the paint for another minute or so and double checked for proper priming. This is what you want to see at this point - a fully primed disc ready to correct defects.



    But the microfiber material is matted down, and you want to fluff them back up. We used a pad conditioning brush to do so, as you can see in this half and half shot.



    We did a test spot, complete with the D301 Finishing Wax applied via Finishing Disc at speed 3 on the G110v2. Here, we apply just a few drops of D301 to the finishing disc.



    At this point it was time to cut the guys loose on the car. Here, Nick Winn (L) and Brian Hann (R) are getting started.



    We cycled the guys through the process, always making sure the phones were manned! Here, from left to right - Tim Larson, John Keeling and Rick McDonough with Joseph Thomas in the background working on the hood.



    Here's Joseph using the pneumatic DA with a 6" cutting disc on the hood.



    We even got our Quality Assurance Manager, Tom MacDonald, involved in the process.



    Here's Brian Hann, CCC Manager, inspecting the final result.



    The paint is in better shape than the camera lens now!



    Group shots of the team:





    Unfortunately, the sun had gone into hiding when we finished up, but later in the day it poked out from behind the clouds so we ran back down to the parking lot to get some "the sun don't lie" after shots. Now that's a transformation - two steps, DONE.











    Michael Stoops
    Senior Global Product & Training Specialist | Meguiar's Inc.

    Remember, this hobby is supposed to be your therapy, not the reason you need therapy.

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    Mr. greg0303's Avatar
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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Nice group work, guys. Everybody looks very happy looking at the final results.

    Mike, was it one of the hardest classes to teach?

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    Manager - Meguiar's Solutions Hub Brian Hann's Avatar
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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Quote Originally Posted by greg0303 View Post
    Mike, was it one of the hardest classes to teach?
    Yes, Mike was very patient, spoke very slowly, and kept us motivated with free lunch!
    In all seriousness, we love getting out of the office and getting our hands dirty. There is a certain sense of satisfaction you can only get when you accomplish something with your hands. Working for a company with excellent products makes our jobs easy.

    As far as the new DA Microfiber System, we cannot emphasize enough how easy it is to get great results. This will change how we tackle our own detail jobs from now on.
    Brian Hann
    Manager - Meguiar's Solutions Hub
    Meguiar's Inc.
    Irvine, California
    bhann@meguiars.com
    (800) 854-8073 *3870

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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Any special way to clean/wash the disc's, so that they stay in good shape?

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    BMW Nut smack's Avatar
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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Another miss treated black car. You guys did a number on that!
    Mike is a great teacher. I had the pleasure to talk with him at last years Barret Jackson event and he was very detailed with his teachings.
    Practice doesn't make perfect, the dedication to achieve perfection makes perfect. "Smack"
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    is more old fashioned Tuck91's Avatar
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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Looks like the paint on that of a new vehicle without any dealer prep.

    Amazing the results everyone was able to get.
    Nick
    Tucker's Detailing Services
    815-954-0773
    2012 Ford Transit Connect

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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    That is simply phenomenal!

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    Registered Member gto_don's Avatar
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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Nice turn around on that. I received my 5" DA Microfiber System Kit today from ADS. Looking forward to trying it out.
    Don
    "In the game of life, I have no need for tickets on the 50-yard line, I brought my shoes, I came to play." unknown

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    Registered Member Marc08EX's Avatar
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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Wow looks like a fun session Mike! Meg's employees are lucky to work in a very fun environment!
    2011 Car Crazy Showcase SEMA Team

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    Global Product & Training Spec Michael Stoops's Avatar
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    Re: Meguiar's Customer Care Center: advanced hands on training with DA Microfiber Sys

    Quote Originally Posted by Spartacus1 View Post
    Any special way to clean/wash the disc's, so that they stay in good shape?
    Throw 'em in the washer and dryer with your microfiber towels. Done. Simple as that.
    Michael Stoops
    Senior Global Product & Training Specialist | Meguiar's Inc.

    Remember, this hobby is supposed to be your therapy, not the reason you need therapy.

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