Problems with Meguiar's Dual Action Polisher (Product # G110V2) - VERY UNHAPPY

[Cavellier]

Last week I ordered a Meguiar's Dual Action Polisher(Product # G110V2) from Auto Detailing Solutions (ADS) - advertised alongsideAmazon on Meguiar's website. It arrived today and immediately after unpackingit I plugged it in to try it out. To my surprise, nothing happened. The motormade a few ticking sounds and barely moved.

I called Rick at Auto Detailing Solutions (the place I bought it) regardingthis problem; however he only referred me to the toll free number for Meguiar'sCustomer Care.

I then spoke to Tim in the Megiuar's Customer Care department. I explained thatI just received the polisher today and had pulled the unit out of the box onlyto find that it was defective. Tim instructed me to mail the unit back to theircorporate office, after which they would send me another device. I explainedthat I needed the polisher this weekend and asked if they would send me areplacement overnight, but he declined and said that would cost too much forthem to do. He offered to throw in a few pads to cover the $17 it cost me toship the unit back to them. I was VERY disappointed and shared this with him. Afew pads don't even come close to offsetting the inconvenience (return shippingcost, drive time to FedEx office - 15 miles away, and another 2 weeks delay) ofa problem they created. If this was my company and my product failed in thismanner, I would be tripping over myself with both apologies and offers toremedy the problem to my customer's satisfaction. Nothing even came close here.

For the amount of money I spend on this unit ($170), I expected to receive manyyears of reliable/dependable service. Instead, it was broken before I even hada chance to use it.

I have been a Meguiar's customer for over 20 years and am very disappointedwith both this purchase and the manner in which it was handled. While I canunderstand that occasionally a defective product can occur, I have a hardtime accepting that a prominent company such as Meguiar's isn't willing to dowhatever they can to correct a problem they caused.

I'm hoping someone at Megiuar's will read this and take action tocorrect this problem. I will update this entry if I hear back from them.

[CieraSL]

Re: Problems with Meguiar's Dual Action Polisher (Product # G110V2) - VERY UNHAPPY

Unfortunately, I have heard of a number of cases where the power cord and the connection were the issue. I myself had this problem with my G110v2. Fortunately, another forum member (from Autogeek) was kind enough to fix it and document the process. You can view it here:

http://www.autogeekonline.net/forum/how-articles/42550-g110v2-cord-replacement-tutorial-w-photos.html

If this is indeed the case with your polisher, I am of the opinion that this really needs to be addressed by Meguiar's corporate.

[Michael Stoops]

Re: Problems with Meguiar's Dual Action Polisher (Product # G110V2) - VERY UNHAPPY

We do apologize for the inconvenience caused by this issue. I am currently at the Barrett-Jackson Auctions in West Palm Beach, Fl and, unfortunately, you posted this in the forum section for 2012 New Products rather than Customer Service Hotline - where I have now moved this thread. Posting to the Customer Service Hotline will immediately generate an email to our Customer Care Center so that they will immediately know of any concerns, complaints, etc. Unfortunately, again, with this now being late Friday afternoon in California we can't guarantee that they'll be able to respond quite this quickly.

[FX4619]

I purchased one from ADS and it was defective right out of the box too. I mailed it to meguiars and got a new one in about 2 weeks. They also threw in a couple pads for the inconvenience. I'm starting to wonder if ADS got a batch of bad polishers.

[Mark58]

Re: Problems with Meguiar's Dual Action Polisher (Product # G110V2) - VERY UNHAPPY

I purchased one from ADS and it was defective right out of the box too. I mailed it to meguiars and got a new one in about 2 weeks. They also threw in a couple pads for the inconvenience. I'm starting to wonder if ADS got a batch of bad polishers.

If my memory serves me correctly, I think there was a bad batch early part of last yr. Maybe you guys ended up with them. If you received replacement within 2 wks that is great. I know that some people that purchased different brand waited for MONTHS for replacement and these were life time warranty units. In my opinion Megs are some of the best ones on the market with Cruise control nothing in the price range comes close.

[Mike Pennington]

Re: Problems with Meguiar's Dual Action Polisher (Product # G110V2) - VERY UNHAPPY

Just to add to what Mike Stoops posted above,

We do apologize and as you know, Rick as well as we here at Meguiar's, stand behind any and all of our products 100%.

Like Mike stated, feel free to contact us directly, and we will certainly make sure you are completely satisfied !

Thanks for your continued support and passion !

Mike