Meguiar's Customer Service is top notch
Results 1 to 5 of 5

Thread: Meguiar's Customer Service is top notch

          
  1. #1
    loves his twins paulcr39's Avatar
    Join Date
    Jan 2008
    Location
    Plainfield, Illinois
    Posts
    335
    Rep Power
    49

    Meguiar's Customer Service is top notch

    As the head of Customer Care for an American manufacturer I look forward to dealing with my counterparts in other industries. This can be a valuable learning experience and fodder for my next staff training meeting. I never inform anyone I deal with that I'm in Customer Care I just appear as another customer because, well because I am just another customer.

    I had an issue with a product that failed so I e-mailed Brian Hann, Manager-Customer Care Center, Meguiar's Inc.. I informed him of my issue, provided him with bar code number, links to pics of the defective product and contact information for Brian to respond to. I then went to lunch with my 5 year old twin daughters. When I got back I had a response from Brian acknowledging the issue and informing me a replacement was on it's way. No third degree, no questions asked, just the response I had hoped for. While I hope I don't have to contact Meguiar's Customer Care again (first time in 30+ years) I now know that I will be treated the way I personally treat the customers that rely on me.

    Thank you again Brian for a pleasant Customer Care experience.
    2014 Cadillac ATS4 Performance in White Diamond Tricoat. It's loaded with everything but frickin' lasers!

  2. #2
    Mr Sparkle davey g-force's Avatar
    Join Date
    Sep 2005
    Location
    Sydney, Australia
    Posts
    4,312
    Rep Power
    66

    Re: Meguiar's Customer Service is top notch

    Good to hear.

    Plenty of other stories like yours only prove what a good company Meguiars is to deal with
    Quote Originally Posted by Blueline View Post
    I own a silver vehicle and a black vehicle owns me. The black one demands attention, washing, detailing, waxing and an occasional dinner out at a nice restaurant. The silver one demands nothing and it looks just fine. I think the black vehicle is taking advantage of me, and the silver car is more my style. We can go out for a drive without her makeup and she looks fine. If I want to take the black one out, it is three or four hours in the "bathroom" to get ready.

  3. #3
    Sr. Global Product & Training Spec Michael Stoops's Avatar
    Join Date
    Oct 2004
    Location
    Irvine, CA
    Posts
    21,402
    Rep Power
    1138

    Re: Meguiar's Customer Service is top notch

    Thank you for those kind words, Paul, but we know that Brian would say he's just doing his job. We pride ourselves on our Customer Care Center and all the guys in that department are top notch, well trained, and speak from experience rather than a fixed script. They'll talk to you about any issue, whether the call takes 30 seconds or 30 minutes. They aren't under any pressure to take "x" number of calls per hour, to keep a call to "x" number of minutes, etc. Yes, we do track that info but it's more just for our own edification rather than as a measure of "how good" a rep is.

    Bottom line to all of this - you, as a customer, contacted us with an issue of some sort and we took care of you quickly, in a friendly manner, and to your satisfaction in a way that was fair and equitable to both parties. Isn't that what customer service should be all about?
    Michael Stoops
    Senior Global Product & Training Specialist | Meguiar's Inc.

    Remember, this hobby is supposed to be your therapy, not the reason you need therapy.

  4. #4
    Registered Member ajb39oh's Avatar
    Join Date
    Apr 2008
    Age
    49
    Posts
    334
    Rep Power
    16

    Re: Meguiar's Customer Service is top notch

    I had a problem once with a bottle and was sent a new bottle of product right after I called them with no hassle. Great service.
    2011 Ford Mustang GT Cali Special
    2012 Kia Sorento EX

  5. #5
    Registered Member
    Join Date
    Jun 2013
    Location
    Detroit, MI
    Posts
    30
    Rep Power
    8

    Re: Meguiar's Customer Service is top notch

    +1 for customer service. Had an issue and new product arrived in a week with no hassle at all.

    All I have to say is WOW

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Feedback for Meguiar's Customer Service in U.S. & Canada
    By C32 AMG in forum Customer Service Hotline
    Replies: 2
    Last Post: Dec 22nd, 2006, 08:54 AM
  2. Go Megs customer service
    By joebennz in forum The Break Room
    Replies: 0
    Last Post: Nov 20th, 2006, 02:09 PM
  3. Customer service
    By Bama in forum The Break Room
    Replies: 3
    Last Post: Aug 10th, 2005, 12:29 PM
  4. Customer Service
    By KTruck in forum Customer Service Hotline
    Replies: 1
    Last Post: Dec 29th, 2004, 11:43 AM
  5. Thanks Meguiar's for Excellent Customer Service
    By Totoland Mach in forum Customer Service Hotline
    Replies: 2
    Last Post: Jul 26th, 2004, 03:58 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •