Originally Posted by The Guz
Thanks for the information. I had the assembly apart and the cord is easy to replace. In fact, it would take 10 minutes or less and the price would be reasonable. I'll see what Brian has to say . . .
Thanks for the information. I had the assembly apart and the cord is easy to replace. In fact, it would take 10 minutes or less and the price would be reasonable. I'll see what Brian has to say . . .
Uber_Fritz,
Sorry to hear about this. We also received your two other emails this weekend. The best course of action is to have the machine fully diagnosed and then repaired under warranty at our service center. You should expect an email in the next few hours requesting further information from you and instructions related to warranty repair.
Brian Hann
Manager - Meguiar's Solutions Hub
Meguiar's Inc.
Irvine, California
bhann@meguiars.com
(800) 854-8073 *3870
Well, my problem has been rectified and it was nothing that I did. Give ALL the credit to Danny Hernandez and his efforts. You can reach Danny at the following: djhernandez@meguiars.com. Danny is articulate and is focused on customer satisfaction. My DT unit was shipped, meticulously tested and cleaned. If looks so good when I got the return, I thought it was new. Irrespective, it behaves as if it's new and I am very pleased. Again, I cannot say enough about my dealings with Danny; he is a great representative of the company and an ambassador of good faith dealing!
sounds great but my dilemma is a bad one. I purchased one last April, in and out of the hospital all Summer into the Fall. You guessed it - brand new in the box and about 3 weeks on the warranty.
I won't have time to get to polishing until at least May.
Meguiars - any help in this one? I know it's a weird situation but I can see the cord most likely acting just like others after even perhaps one car.
2018 Subaru Outback 3.6R Touring - Crystal White Pearl
All can be found here.
Hellspawn,
We typically do not like to deal in what-if scenarios. If you have an issue please contact us at that time. I will say that although a warranty does have to hold some weight we try to address each situation uniquely within reason. If you are more comfortable contacting me directly, should the need arise, please do so.
Brian Hann
Manager - Meguiar's Solutions Hub
Meguiar's Inc.
Irvine, California
bhann@meguiars.com
(800) 854-8073 *3870
I didn't know if things were cast in stone. I hope not to have an issue when I start using it but it does seem like there is a bit of problems. I am going to try to get to a car in April if I can just to see. thank you for responding.
2018 Subaru Outback 3.6R Touring - Crystal White Pearl
I wanted to post this here also as it is important for people trying to make a decision on an MT300 According to Meg's the issue was fixed.
"Thank you for your inquiry. We routinely make improvements to products and did indeed upgrade a couple parts related to the cord towards the end of last year. All new machines manufactured since then also received the new components. At this point it is likely that most large distributors have new machines in stock but there is no way for us to check specifically on that information with any given vendor. Keep in mind the machine comes with a one year warranty so if anything happens in that year it will be fully repaired at our expense. Hope that is helpful. If you need anything else at all please do not hesitate to give us a call"
Read more at http://www.meguiarsonline.com/forums...oto07MgUrt6.99
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