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M16 mushy wax

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  • M16 mushy wax

    So, first of all I have to say that English is not my primary language so I will try to be as clear as possible and do not blame me if I made some mistakes.
    Up to now I am aprox. 12 months Meguiars products user as I heared lot of good thing about it but in this 12 months there are few bad products and last one with M16 wax cause I have to write all of this.
    Also I have to say that I am from Croatia and I have well distributor with well "customer service".
    So lets start with problematic products and finally with some words about M16.

    1st - few months ago I bought Interior Quick Detailer which had awful vinegar scent. My distributor do not have in stock another with nice smell so I took other product and bought Interior Detailer from other company

    2nd - Endurance Tyre product in trigger spray bottle after month of use becomes so hard that was not possible to spread it through spray trigger (almost 70% of product gone to garbage)

    3rd - tin of M26 wax with batch number C5161PC had some strange abrassive particles inside which totally swirl two car panels before I
    figured out that something with wax is not OK.

    My distributor in stock got all M26 with same batch number so we make a deal to replace bad M26 with M16.
    As I know there are some problems with M16 in the past (pudding like consistency) I ask distributor to check it before sending to me and he told me that wax is little bit in mushy side but nowhere near wax on photos with pudding like bought from members few years ago so I decide to take it.
    Upon recive it I give a wax chance and apply one coat to my car. It was very hard to apply it thin because of consistency but in the end everything pass almost well.
    I close tin and leave it in my garage (68 degrees F) and today decide to put one more wax layer but when open the tin there are liquid over the surface if the wax.
    So only reasonable things was to

    1. pour out the liquid whic I refuse to do because in that case wax chemistry will be changed or

    2. stir everything together to mix that liquid together with wax.

    I decide to stir but when finished in the end I have lot of just mushy thing (can be seen on the photo).
    M16 is advertised as a hard wax but this tin/batch is obviously is not - it rather seems like liquid thing than hard paste wax so in my opinion this is one more defective product out of factory - do not want to ofend anyone but if I spend 25 USD + 5 USD shipping (that is price in Croatia) I expect to recive good standing product and not some kind of mushy thing.
    In addition I will just say that I have Soft99 Kiwami in my garage which is very hard wax to work with and very simmilar to M16 so few weeks ago when outside was 86 F it has gone little bit soft but became very hard again these days when outside is 68 F so I conclude that problem with M16 does not in temperature change or simmilar because it was factory sealed and no one of the ingrediens have chance to "escape" from the wax.
    In my oppinion obviously the case is that there is more solvent which cause that wax can not became hard as it should be.
    I am seriously thinking, after all, especially after M26 cause swirls and ruin almost 12 hours of polishing job, to give Meguiars another chance or not.
    Also I hope someone will explain what is going on with this M16 described up.


  • #2
    Re: M16 mushy wax

    I think this is a question for the admins. However, it sounds to me like you are purchasing Meguiar's products which were ruined before you bought them. I'd suggest finding a different distributor/store to purchase Meguiar's products. If, as you indicate, they are opening the products before you get them, that alone is a red flag. It sounds like these products have been improperly stored during shipment. Consider these retailers: http://www.meguiars.de/stockist-locator

    Croatian via Google Translate:
    Mislim da je to pitanje za admina. Međutim, to zvuči mi kao da kupujete Meguiar proizvode koje su srušene prije nego što ih je kupio. Sugerirao bih naći neku drugu Distributer / dućan kupiti Meguiar proizvode. Ako je, kao što pokazuju, oni otvaraju proizvode prije nego što ste ih dobili, da je sama crvena zastava. Zvuči kao ovi proizvodi su bili nepropisno pohranjena za vrijeme transporta. Obratite pozornost na ove trgovaca:http://www.meguiars.de/stockist-locator
    Non-Garaged Daily Driver, DAMF System + M101, Carnauba Finish Enthusiast
    4-Step | Zen Detailing | Undercarriage | DAMF Upgrade |
    First Correction | Gallery

    Comment


    • #3
      Re: M16 mushy wax

      Lets be clear - no one product was opened before purchase except M16 for which I ask distributor to open it before sending to me and check the condition as I heared about pudding M16 problems.
      All other products was factory sealed.
      I do not know anything how well products was stored but in thd end of the day I do not care about such because I just want to recive good products.
      Didtributor in Croatia is official Megs distributor and it is only one. All other solutions are buying from overseas.

      Comment


      • #4
        Re: M16 mushy wax

        Also, what about swipe test with M16.
        I apply it as thin as possible but after 15, 20, 30 min it is not capable to "pass" swipe test.
        Outside temperature 76 F with 30% humidity.

        Comment


        • #5
          Re: M16 mushy wax

          ARTB155,

          Really sorry to hear about this. I had no idea from your email last week that this was the consistency of your M16. Definitely not the way this product should be. There is no danger but I imagine this would be way too difficult to apply and remove. Again, wish we could jump in here but being in Croatia you really need to work through your distributor there to provide a good can of wax.
          Brian Hann
          Manager - Meguiar's Solutions Hub
          Meguiar's Inc.
          Irvine, California
          bhann@meguiars.com
          (800) 854-8073 *3870

          Comment


          • #6
            Re: M16 mushy wax

            Brian,

            Upon opening distributor inform me that consistency is on low mushy side and if you remember I ask you what to do with liquid on top of the wax as remelting is not option to me.
            When I stir everything together in the end I recived lot of pudding as can be seen on the photo.
            My distributor completely understand situation, first with M26 but he had in stock few pieces all with same batch number so we make a deal to replace faulty M26 with M16 and today we make another deal to replace faulty M16 with Gold Class paste wax as he had few tins of M16 which are also on watery side.
            It will be fair enoug for all of users of M16 to hear official Meguiars explanation what is going with M16.
            I can not accept explanation that problem is in storing or shipping under high temperature - maybe it can be a case but I can not belive in such especially lot of us recived bunch of other hard waxes and in that case all of them or at least few if them will be faulty.
            For example I can say that few of my waxes gone to a soft side few days ago when outer temperatures gone high but last three days when outside is little bit colder they return to their original state which is not case with M16.
            Yesterday I ask one ebay seller from Poland who have M16 in stock to tell me if his waxes are mushy or hard and he told that his waxes also are mushy.
            Other seller from UK told that he can not open wax tin and check if wax is hard or mushy and under those condition many of us are not ready to buy it just to see that it is mushy and return it back to overseas seller - it is time and money consumping.
            So once more time, I belive that someone from your company can explain what is going on with M16.
            Me personally would be intrrseted also if someone can explain why batch C5161PC of M26 contains some strange abrasives which are ruined (transform two perfectly polished panels to fine satin ones).
            Please do not find my words offensive in any way.

            Comment


            • #7
              Re: M16 mushy wax

              If I might chime in here:

              First off, it is indeed entirely possible that excess heat in shipping could cause this, and that would impact the entire container shipment. But we don't know at this time if indeed that was the problem. We very much appreciate you giving us the batch number of the faulty product, but please understand that this does not mean we have an immediate answer to the situation. We do not manufacture our products here in Irvine, CA so it's not a simple matter of us just walking next door and grabbing a production sample. The products are all manufactured on the other side of the country and we have specific process that we must follow to gather the materials and perform what ever testing may be needed to determine what, if any, production problem there might have been.

              Even then, we don't necessarily make a public disclosure regarding the outcome of such investigation, regardless what the outcome is. We may have a batch isolated from distribution, or recalled if that's possible in quantity - such as a container that holds a large quantity of a known issue. But if the product checks out perfectly fine and within spec from manufacturing, and everything points to a potential problem with shipping/storing, we may not have any control over things beyond that. This isn't the same as performing a recall on a known defect of an automobile where each unit has a unique identifying number and they can all be individually tracked. For example, a given batch might be split up and distributed to various destinations, and each shipment may be subject to different environmental conditions that do, on rare occasions, have an impact on the product. Regardless, the answer is not always that quick to be arrived at.

              What is of most time sensitive importance to us is that you have a product in hand that you can use and that you've been serviced by the local distributor to assist you with that process. While we understand that the product you have in hand at the moment may not have been your first choice, we do apologize for any inconvenience or frustration that may present. We also thank you for, and appreciate, your patience and understanding in this matter, and for bringing it to our attention in the first place.
              Michael Stoops
              Senior Global Product & Training Specialist | Meguiar's Inc.

              Remember, this hobby is supposed to be your therapy, not the reason you need therapy.

              Comment


              • #8
                Re: M16 mushy wax

                Brian, Michael

                Thank you for your patience and time.
                Pretty much all is summarized and clear.
                In any case I will give M16 a chance for another layer and try to "live" with its mushy consistence.
                In any case thank you very much for your great customer service together with Auto Partes - Muguiars Croatian distributor.

                Comment


                • #9
                  Re: M16 mushy wax

                  Btw can you explain meaning of this two batch numbers J206P1 and J207P2.
                  Does it mean that products are made in August 2012. or I am wrong way...

                  Comment


                  • #10
                    Re: M16 mushy wax

                    Edit to previous post October 2012...

                    Comment


                    • #11
                      Re: M16 mushy wax

                      That is correct. This should mean the product was manufactured October 2012.
                      Brian Hann
                      Manager - Meguiar's Solutions Hub
                      Meguiar's Inc.
                      Irvine, California
                      bhann@meguiars.com
                      (800) 854-8073 *3870

                      Comment


                      • #12
                        Re: M16 mushy wax

                        Thank you.
                        So does this principle valid for all of your batch numbers - first letter is production month and number that follows first letter production year.

                        Comment


                        • #13
                          Re: M16 mushy wax

                          Yes, that is correct.
                          Brian Hann
                          Manager - Meguiar's Solutions Hub
                          Meguiar's Inc.
                          Irvine, California
                          bhann@meguiars.com
                          (800) 854-8073 *3870

                          Comment


                          • #14
                            Re: M16 mushy wax

                            So now all is crystal clear.
                            My wax is from 2012 and it probably left factory like excellent QC product but obviously was not stored like it should be in past 4 years.
                            What is most worst - I looked over EU sellers (ebay and online stores) to buy new tin of M16 but all of them got in stock waxes from 2012 so I will pass all of them.
                            If you know someobe who probably got newer production feel free to inform me.

                            Regards

                            Comment


                            • #15
                              Re: M16 mushy wax

                              Clean Your Car is the leading UK retailer of Car Care and Car Detailing Products.


                              Give these guys a try

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