MT 300 - Help - Purchased Brand New - quit working after the first 45 minutes of use

[Magnet]

Hi,

Please Help !

I purchased a brand new MT 300 after countless hours of researching. When the MT 300 arrived, the exterior box was perfect and the factory seal was intact and looked perfect as well.
Today after opening the box and getting ready to polish for the first time, I polished 1/2 of a hood and 2 doors with the MT 300 with the medium cut polish at only 4800 rpm, then the MT 300 suddenly quit working in less than 45 minutes of use. I am in disbelief and not sure where to turn for help. I have tried plugging in the MT 300 in numerous outlets, changed the brushes as per manual and ensured the prongs on the plug in end have contact with the power supply. This MT 300 is brand new and never dropped and never damaged !

Any help please ?

[Nick Winn]

Re: MT 300 - Help - Purchased Brand New - quit working after the first 45 minutes of

Hi,

Please Help !

I purchased a brand new MT 300 after countless hours of researching. When the MT 300 arrived, the exterior box was perfect and the factory seal was intact and looked perfect as well.
Today after opening the box and getting ready to polish for the first time, I polished 1/2 of a hood and 2 doors with the MT 300 with the medium cut polish at only 4800 rpm, then the MT 300 suddenly quit working in less than 45 minutes of use. I am in disbelief and not sure where to turn for help. I have tried plugging in the MT 300 in numerous outlets, changed the brushes as per manual and ensured the prongs on the plug in end have contact with the power supply. This MT 300 is brand new and never dropped and never damaged !

Any help please ?

Sorry to hear about your trouble Magnet. I have moved this thread into our Customer Service Hotline which will notify our Solutions Hub. Please expect to be contacted with instructions soon.

[Magnet]

Re: MT 300 - Help - Purchased Brand New - quit working after the first 45 minutes of

Thank you Nick !

I am a huge fan of Meguiar's and all their products !

[Brian Hann]

Re: MT 300 - Help - Purchased Brand New - quit working after the first 45 minutes of

So sorry to hear that. Must be very frustrating!

Please reach out to our Solutions Hub via live chat on the website or by email at customercare@meguiars.com. Have you inquired with the vendor you purchased the tool from? That may be the quickest/easiest solution. If not this is certainly something that would be covered under warranty but that will involve a different process if you are indeed in Canada.

[The Guz]

Re: MT 300 - Help - Purchased Brand New - quit working after the first 45 minutes of

Sounds like the power cord needs to be replaced. When I first got mine, it died after using it on 5 vehicles. It actually had the power cord replaced twice by Meguiar's. Once you get it fixed, it will work just fine.

[Magnet]

Re: MT 300 - Help - Purchased Brand New - quit working after the first 45 minutes of

Thanks Brian.

Yes, I will email customercare@meguiar.com and I will include the link to this thread.

I am located in Canada and don't mind waiting a little extra time for resolution.